Our Terms

No Fix No Fee Conditions -PC

While we are more than happy to offer a no fix no fee policy to customers if we do not have the necessary skills to repair your PC. However there are a couple of conditions where the full fee or a diagnostic must still be paid.

In the following circumstances fees will still apply:

  • If the technician is prevented in any way by the customer from repairing the system.
  • If the technician diagnoses the problem but you decide not to go ahead with the repair after the technician has spent time diagnosing and offering advice. (Minimum £14.99)
  • If you ask the technician to stop work before the job is complete fees up until that point are payable even if the system is not repaired.

In most of the above case only a £14.99 diagnostic fee will be charged but in cases where the engineer has spent a long time on the job we reserve the right to charge for that time.

In the following circumstances no fee will be charged:

The technician does not have the necessary skills to repair your system.We will update these conditions occasionally.

No Fix No Fee Conditions -Mobile/Tablet

In the following circumstances fees will still apply:

  • If the technician is prevented in any way by the customer from repairing the system.
  • If the technician diagnoses the problem but you decide not to go ahead with the repair after the technician has spent a reasonable amount of time diagnosing and offering advice.
  • In the case of water damaged phones/tablets a 50%  labour fee will be charged even if the repair is unsuccessful. This is due to the nature of water and electricity. It can not always be guaranteed that a water damaged phone can be repaired although about 70% can if we receive them shortly after the exposure to water. Due to the time taken to disassemble clean and reassemble devices we reserve the right to charge for this time and you should be aware of this before booking in a repair.
  • If you ask the technician to stop work before the job is complete fees up until that point are payable even if the system is not repaired.
  • If you are looking for diagnostics on your device then a diagnostic fee of £14.99 will be charged but in cases where the engineer has spent a long time on the job we reserve the right to charge for that time

In the following circumstances no fee will be charged:

The technician does not have the necessary skills to repair your system.We will update these conditions occasionally.

Your Data

Customers agree prior to any work consisting of diagnostic tests, repairs or services offered by Computer Repair 4U that you will make an adequate backup of any data held on any hard drive(s) device(s) Computers or laptops. Computer Repair 4U will not be held liable under any circumstances for any loss of data. Backing up of data is the customers responsibility prior to contacting us.

Our data recovery service is NOT guaranteed. Sometimes the damage to hard drives or devices can be so severe that we are unable to recover any/all of the data

Software

Computer Repair 4U will not install any software you provide if we believe it is illegal.

It is the customers responsibility to install any software that is not supplied to us at the time of repair. If upon return of devices we are asked to install software that we were not initially supplied/agree to do we reserve the right to charge an additional hourly charge.

Payments

If payments are made by Cheque and the cheque fails to clear there will a £20 surcharge added to bill. Invoices must be settled within 7 days unless you have a prior arrangement. Any invoices not settled within 7 days will be liable to a £5 per day additional charge until the invoice is settled.

Collection/Return

If equipment is not claimed or we can not contact you to return your equipment after 60 days we reserve the right to dispose of the equipment to recover the costs for work performed. After this period Computer Repair 4U shall have no liability to the Client or any third party. Every effort will be made to contact the customer via telephone, Email, and mail with records kept.

Privacy Policy

We respect your privacy

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Computer Repair 4U

We have a strict no spam policy and do not send you any emails, unless you subscribe to receive email updates.

External Sites

Computer Repair 4Uis not responsible for the content of external Internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Cookies

A “cookie” is a small data text file that is placed in your browser and allows Computer Repair 4U to recognise you each time you visit this site(customisation etc.). Cookies themselves do not contain any personal information, and Computer Learn How does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as news feeds.

Google and DoubleClick DART Cookies

Google, as a third party vendor, uses cookies to serve ads on this site.Google’s use of the DART cookie enables it to serve ads to our users based on their visit to this site and other sites on the Internet.Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.Third Party Advertising Cookies

We use third-party advertising companies to serve ads when you visit our website. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here http://www.networkadvertising.org/managing/opt_out.asp

Visitor Tracking

Computer Repair 4U makes use of analytical software such as Google Analytics for statistical purposes. For the purpose of stats your IP (Internet Protocol) Address, browser, screen resolution, operating system are captured. This information is only for statistical purpose and we do not share it with any third party.

Personal Data

As a business dealing with both personal and business computers we understand that we have access to some very private and sensitive information including pictures, documents and emails. Keeping your personal data private is our highest priority when dealing with your computer and every effort will be made to keep your private data private by accessing only the files required to perform the tasks you set to us. The only time we may be required to access personal folders is when performing data recovery.