Malware is one of the single biggest pains for any computer users and virus removal can sometimes be a long and difficult process. Malware is the umbrella term for all those nasty little things none of us want on our laptop or PC but most of us have had at one time or another. Malware comes in many forms:
- Toolbar’s and pop up advertising
As you can see the list could go on. If you would like to learn more about different types of malware have a look at this article on common malware types.
The good news is that with a bit of work and the right tools most malware or virus infections can be cleaned up, leaving your computer running back to its best. If you are looking for virus removal you have come to the right place. We will help clear it up and offer advice on how to prevent future infections as well as free tools to keep your computer clean.
Virus Removal Prices
In most instances we recommend our takeaway service for virus and malware removal. This is simply because a proper and full cleanup of your system can take time and in some cases many hours. Having said that you do have 3 choices.
Remote Support – £20 Per hour for 1st Hour then £10 per 30 mins
If the issue is adware or spyware which does things like redirecting your browsing or adding toolbars to your browser and you are a previous customer then our remote support option may be suitable. This option is only suitable for mild infections where there is a good internet connection. Check out our remote support page.
Please note remote support must be pre-booked it is not something we will do as soon as you call.
Takeaway Service – £59.99 Flat Fee
Although we are happy to perform this in house this is the method we recommend for virus and malware removal to get your computer running back to what it should be. A proper and full clean of a malware or virus infection will take time to perform as multiple tools will need to be run to ensure all remnants of the infection are removed.
Dependent upon the length of time to perform the virus removal we will endeavour to return your computer to you within 48 hours of pickup. In some cases this may not be possible due to the complexities of the virus removal.
The flat fee includes the following:
- FREE collection from your home or business (within our service area).
- Full clean up of any infections
- Perform a basic clean up of your system.
- Make any recommendations to improve speed, efficiency and security
- FREE return. We will return your repaired or upgraded computer to your home or business as quickly as possible.
In House Repair
Our in house repair service is work carried out in your home where possible. We highly recommend our takeaway service for this as a full cleanup can take time. As an example a heavy virus infection taking into account scanning time for various tools could take 4+ hours (most of this time waiting for scans to complete). At our hourly rate this would be £115! Taking advantage of our takeaway service this would only be £59.99
Having said that we will always do as our customers prefer and if you prefer your computer not to leave your home but understand the increased cost we will happily perform the work on your premises
Our in house computer repairs are charged at the following rates with a minimum charge of 1 hour:
First Hour – £30.00
Each additional 30 Minutes – £15
*NO Additional Callout fees *No Fix No Fee